Terms & Conditions of Sales

I. GENERAL CONDITIONS OF SALE OF THE ESTABLISHMENT

Section 1
Relations between parties are governed by these general conditions to the exclusion of all others. For all that is not expressly determined under the terms hereof, only Belgian law is applicable.

Section 2
This lease is a seasonal rental contract. The short duration of the contract constitutes an essential condition without which the contract would not have been concluded.

This contract cannot therefore be qualified as a commercial lease.

The lessee will therefore not establish his main residence in the rented building, so that any legal provisions relating to the protection of family housing will not apply to this contract.

Section 3
No reservation of accommodation is possible without prior payment of the deposit included in this contract.
The deposit will be paid into account BE36 00187992 6381 (GEBABEBB - BNP Paribas Fortis) within a maximum period of 3 days after receipt of the contract,

In the event that the tenant renounces to occupy the accommodation definitively reserved, the deposit will not be refunded to him. The lessor will also be entitled to claim the balance of the rent from him.

The balance of the rent, miscellaneous charges as well as the rental guarantee, the details of which are given in article 4, must imperatively be paid or handed over to the lessor at least 15 days before the keys are handed over to account BE36 00187992 6381 (GEBABEBB - BNP Paribas Fortis), Failing this, the lessee will be presumed to have waived the lease.

In the event of an error, double rental or unavailability of the accommodation resulting from a case of force majeure on the part of the lessor (the lessor will not have to establish either the unpredictability or the irresistibility of the circumstance, or impossibility of performance of the contract), the latter will return the advance paid, unless the parties have been able to agree on another accommodation. In the event of fault on the part of the lessor, the latter will be liable for an amount equivalent to that of the deposit. In any event, its liability cannot be incurred beyond this amount.

Section 4
A rental guarantee of €400.00 per accommodation is required (with the exception of Le Marronnet accommodation for which the rental guarantee is set at €300.00). This rental guarantee is degressive according to the number of accommodations rented by the same lessor for the same period.

The tenant pays the rental guarantee no later than 15 days before his arrival on account BE36 00187992 6381 (GEBABEBB - BNP Paribas Fortis),

Section 5
The guarantee as well as the provision for charges will be reimbursed within two months after the departure of the tenant and after it has been duly noted that the tenant has met all his obligations. In the event that the lessor should involve third parties for the calculation of consumption costs or for the estimation of damages, the period provided for may be extended.

In the absence of an entry inventory, the parties agree that these are in perfect rental condition and must be returned as such. The fact that the guarantee or the provision have been fully or partially reimbursed when the tenant leaves cannot mean that the tenant is exempt from compensation for damage observed after his departure or from the payment of unsettled invoices.

Electricity and heating consumption are the responsibility of the tenant. Electricity consumption will be calculated according to the indications of the meters. Heating consumption will be calculated on a flat-rate basis. Water consumption is included in the rental price.

The cleaning of the accommodation at the end of the rental period is carried out by the lessor at the expense of the lessee. A lump sum will be invoiced to him for this purpose at the start of the rental. This also includes the cleaning of the lingerie (towels and sheets) made available to the tenant. The beds are made on arrival.

Section 6
The fire insurance premium and family insurance are the responsibility of the tenant.

Section 7
It is forbidden for the lessee to sublet all or part of the rented building or to assign the rights to a third party.

Section 8
Items that are part of the furniture cannot be transported or moved. If, notwithstanding this prohibition, the tenant has transported or moved furniture during his occupation, he will be required to put it back in place before his departure. An inventory of all the furniture will be given to the tenant at the same time as the keys to the building. The tenant is required to verify the accuracy upon arrival. Any comments must imperatively be notified in writing to the lessor within twenty-four hours.After this period, these will no longer be taken into consideration. In the event of damage, breakage or loss of objects in the accommodation, the tenant must inform the lessor immediately and compensate him.

It is forbidden for the tenant to change the destination of the rooms. The number of people allowed to stay in the premises is determined by the number of beds, in the absence of a formal agreement on this point. The accommodation may be occupied from 4 p.m. on the first day the rental takes effect until 10 a.m. on the day it expires. If at that time, the tenant's personal effects were still in the accommodation, the lessor would be authorized to have them removed and this without being liable for any loss or damage. If due to special circumstances and with the consent of the lessor, the tenant takes possession of the accommodation before the agreed time, the prior cleaning of the premises cannot be carried out.

The tenant must, on his departure, ensure the general state of cleanliness of the premises and in particular ensure that the broom is swept in each room and the garbage cans emptied. If he remains in default on this point, additional cleaning costs will be invoiced to him.
Pets are not allowed in the accommodations.

Section 9
All the outbuildings (garden at the back of the building, pond, barbecue, car park, children's games, etc.) are made available to the tenant in a completely precarious manner and under the sole responsibility of its user. The lessee cannot claim any rights over them.

Access to the pond is only allowed to children if they are accompanied by an adult.

In any case, the lessor will not assume any responsibility for any cause whatsoever (accident, theft, etc.).

Section 10
The lessor provides the tenant, free of charge, with a safe in order to keep his valuables if he wishes. However, the lessor declines all responsibility in the event of theft or robbery.

Section 11
The lessee and the lessor elect domicile at the respective addresses indicated at the beginning of this contract.

The parties undertake to notify each other in writing of any change of address.

Section 12
The lessee's obligation to pay must be made at the head office of the lessor. The contract is deemed concluded, unless otherwise agreed, at the head office of the lessor. In addition, the lessor's obligations are performed at the latter's registered office. In the event of a dispute, the parties assume exclusive jurisdiction of the Justice of the Peace of the canton of Chimay (Belgium), only Belgian law being applicable to contractual relations.

II. GENERAL TERMS AND CONDITIONS OF ONLINE SALE VIA THE ORC

1. OBJECT
These general conditions apply to all online reservations made with our establishment, using the Regional Marketing Tool (ORC).
The customer acknowledges having read and accepted these general conditions. No reservation is possible without the customer having indicated his agreement with them.The customer has the option of saving and printing these general conditions.

2. OFFERS
All of our advertisements, web pages or offers are developed in good faith and based on available data. Maps, photos and illustrations are presented for information purposes and are not contractual. They can be modified before the finalization of the reservation. The customer authorizes us to correct any obvious material errors in the information that we communicate to him.

3. PRICE
The prices displayed at the time of booking constitute the total price of the service sold, including taxes, fees and other charges. Any supplements are clearly indicated before the reservation is made for the service.

The customer authorizes us to correct any obvious price errors.

4. RESERVATION
The customer chooses the services presented on the regional marketing tool.He acknowledges having read the nature, destination and booking methods of the services available on the booking tool and having requested and obtained the necessary and/or additional information to make his booking in full knowledge of the facts. The customer is solely responsible for his choice of services and their suitability to his needs, so that our responsibility cannot be engaged in this regard. The reservation is deemed accepted by the customer at the end of the reservation process.

5. RESERVATION PROCESS
Reservations made by the customer are made via the dematerialized reservation form accessible online on the reservation tool. The reservation is deemed to have been made upon receipt of the reservation voucher. The customer agrees, prior to any reservation, to complete all the information necessary for the reservation. The customer certifies the veracity and accuracy of the information provided.Once the final choice of the services to be reserved has been made, the reservation procedure includes the following steps until validation: entry of the bank card in the event of a guarantee or prepayment request, consultation and acceptance of the general conditions of sale relating to the service(s) and, finally, the validation of the reservation by the customer.

6. ACKNOWLEDGMENT OF RECEIPT OF RESERVATION
The reservation tool acknowledges receipt of the customer's reservation and confirms it by sending an email without delay. The confirmation of the reservation by e-mail summarizes the contract offer, the services reserved, the prices, the conditions of sale relating to the selected rate, accepted by the customer, the date of reservation made as well as the address of the establishment. to which the customer can lodge his complaints.

7. RIGHT OF WITHDRAWAL
It is recalled that, in accordance with article VI.53 of the Code of Belgian Economic Law, if the contract provides for a specific date or period of performance, the customer does not have the right to withdraw in the event of a reservation:
- accommodation other than for residential purposes (e.g. holiday accommodation),
- transportation,
- car rental,
- catering and services related to leisure activities.

8. RESPECT OF PRIVACY
We collect your data in accordance with the General Data Protection Regulation (2016/679) (""GDPR"").

The personal data you provide to us are necessary for the processing of your reservation and are essential for the management and provision of the services (article 6.1.b of the aforementioned Regulations). For these purposes, your data may thus be transferred to our partners, including in particular Elloha.com which manages the booking tool, online payment service providers, service providers established in third countries.In particular when paying online, the customer's bank details must be transmitted by the payment service provider to the bank of the establishment, for the execution of the reservation contract. We only use partners who guarantee a level of protection in accordance with the principles enshrined in the GDPR.

With your consent, your data may also be used by us to send you our promotional or commercial offers, by e-mail or post.

We keep your data for a period of 3 years after the last contact (email, reservation, etc.).

As the person whose data is collected, you have a right of access, rectification, erasure of your data, as well as a right of opposition to the collection of your data. These rights can be exercised by sending us an email, mentioning your surname, first name and address as well as the subject of your correspondence.

Your complaints relating to the collection and processing of your personal data can be addressed to the competent supervisory authority.